Help desk
Contact & FAQs.
Questions about an order, sizing or a print? Most answers are below. If yours isn't, write to the studio and a real person will reply.
Made by hand
Hand made. Worth the wait.
Every order is hand printed, sewn and packed in our atelier studio, by hand. That takes a little longer, and it's the point. We'd rather put care into every seam than rush it out the door.
First
3–14 days in the atelier
Your piece is printed, sewn and finished by hand before it ships.
Then
Shipping begins
Delivery time starts once your order leaves the studio, based on the method you choose at checkout.
Frequently asked.
Orders & shipping
Where do you ship?
Worldwide. We ship to 72 countries across the UK, Europe, North America, Asia, Africa and Oceania. If your country is listed at checkout, we can deliver to it.
How long will delivery take?
UK: Express 1–2 business days, Standard 2–4 business days.
International: Standard 2–11 business days, Economy 10–15 business days.
Full details are in our shipping policy.
How much is shipping?
Shipping is calculated at checkout based on your location and the items in your order. You'll always see the price before you pay.
How do I track my order?
Once your order ships, you'll get an email with your tracking number. Use it on the courier's website to follow your parcel. If it seems stuck, email us with your order number and we'll help you chase it.
I made a mistake in my address. Can I change it?
Email hello@genesisworn.com as soon as possible with your order number and the correct address. We can only change it before your order is with the courier, so please double-check your address at checkout.
Returns & faults
Can I return an item?
Each piece is printed or made to order, so we don't offer standard returns once your order has been delivered. Please check the size guide before you buy, or email us if you're unsure.
My item arrived faulty. What do I do?
Sorry about that. Email hello@genesisworn.com with your order number and photos of the fault. We'll look into it and, if it's faulty, offer an exchange or in some cases a full refund. See our refund policy.
What is the No Fade guarantee?
Our screenprints are made to outlast the wash. If your print fades within its first 3 washes, email us with your order number and a photo and we'll refund it. Fading after the first 3 washes isn't covered by the guarantee. Full terms are in our refund policy.
Sizing & fit
How do your tees fit?
Relaxed and boxy. Sizes run S to 2XL. Check the measurements in our size guide; they're taken from the garment laid flat, with a ±2cm tolerance.
I'm between sizes. Which should I choose?
Size up for an oversized look, or down for a closer fit. The surest way: lay a tee you already love flat, measure it, and compare it with our size guide.
Do beanies and caps come in sizes?
No, they're one size. Beanies are rib knit with natural stretch, and caps have an adjustable strap at the back.
Care
How should I wash my tee?
To keep your print at its best, turn the garment inside out, wash cool with similar colours and skip the tumble dryer. Always follow the care label first.
Can I iron the print?
Never iron directly on the print. Turn the garment inside out, or iron around the design.
How should I care for my beanie?
Please don't wash your beanie. To keep it at its best, air it out when needed and store it flat.
The studio
Are your pieces really printed by hand?
Yes. Genesis Worn started with a self-taught screen printer and a makeshift setup in a bedroom. We've scaled up since those early days, but we still hold that same energy, and we print everything ourselves in our studio in Southampton, UK.
Do you have a discount for first orders?
Join the Members' Club with your email and you'll get 10% off your first order, plus early access to releases.
Still need help?
Write to the studio.
Send us a message and we'll get back to you by email.
- hello@genesisworn.com
- Studio
- Southampton, UK
- Tip
- Include your order number so we can help faster.