Refund policy

We do not accept common refunds as each item is printed or made to order. Once your package has been confirmed as delivered, we are unable to use refunds or replacements, except in rare circumstances.

However, in the unlikely event of a product fault, you can return the item for an exchange or in some cases a full refund based on the conclusion from our Customer Service Investigation.

This process will investigate whether it meets the guidelines of a 'faulty product'.

If you wish to raise a faulty product to our attention please email : hello@genesisworn.com

Our goal is for every customer to be totally satisfied with their purchase.